Question 1

How does HealthSquire work for clinicians?

Accepted Answer

HealthSquire is a direct marketplace that connects licensed healthcare professionals with verified facilities seeking shift coverage. You create a profile, complete credentialing, and gain access to open shifts in your area. There are no recruiters, no agencies, and no middlemen — you browse available shifts, accept the ones that fit your schedule, work, and get paid directly. The platform uses intelligent matching to surface shifts that align with your specialty, preferred locations, and availability.

Question 2

What types of shifts and assignments are available?

Accepted Answer

HealthSquire offers per-diem shifts, short-term assignments, travel assignments, and remote telehealth roles. Shifts span a wide range of care settings including acute care hospitals, ICU, PACU, med-surg, emergency departments, long-term care, assisted living, rehabilitation centers, and outpatient clinics. You can filter by shift length, specialty, location, and pay rate to find opportunities that match your preferences.

Question 3

What credentials and qualifications do I need to join?

Accepted Answer

You must hold a current, active state nursing or clinical license in the state(s) where you intend to work. Accepted license types include RN, LPN, NP, CNA, and other regulated healthcare roles. You will also need to provide documentation of relevant certifications (e.g., BLS, ACLS, PALS, specialty certifications), proof of education, valid government-issued photo ID, and consent to a comprehensive background check. Specific facility requirements may add additional prerequisites, which are always disclosed before you apply to a shift.

Question 4

How does the credentialing and verification process work?

Accepted Answer

After you submit your documents, our compliance team conducts a multi-layer verification process. We verify your license status in real time against state licensing board records, validate certifications, confirm your education credentials, run a comprehensive criminal background check including sex offender registry screening, check the OIG and SAM exclusion databases for healthcare sanctions, verify your identity with a government-issued ID, and confirm your right to work. Ongoing automated monitoring flags any license expirations or new compliance events. Most clinicians complete credentialing within 24–48 hours.

Question 5

How and when do I get paid?

Accepted Answer

Standard payments are deposited directly to your linked bank account within 2–3 business days after a shift is confirmed complete. If you need funds sooner, our Instant Pay option delivers your earnings the same day — in as little as 2 hours after shift completion. A flat 2.5% fee applies to Instant Pay transactions. There are no monthly fees, no hidden deductions, and no waiting on net-30 invoicing.

Question 6

What percentage of the shift rate do I keep?

Accepted Answer

Clinicians on HealthSquire keep 85–90% of the posted shift rate — significantly more than the 40–60% typical with traditional staffing agencies. Our platform fee is 10–15% depending on your plan, and that fee is transparently disclosed for every shift before you accept. There are no surprise charges, placement fees, or benefit deductions.

Question 7

Can I work at multiple facilities?

Accepted Answer

Yes. You are free to work at as many facilities as you choose across the platform. There are no exclusivity requirements or non-compete restrictions. Many clinicians on HealthSquire work across multiple hospitals and care settings simultaneously, and your verified credential profile travels with you to every facility automatically.

Question 8

Can I set my own schedule?

Accepted Answer

Completely. You choose which shifts to accept and when. There are no minimum shift commitments, no guaranteed hours, and no scheduling quotas. You can work as few or as many shifts as suits your life — whether that means a single weekend shift per month or a full-time equivalent schedule across multiple facilities. You can also set availability windows in your profile so the platform surfaces shifts that align with your preferred working hours.

Question 9

What specialties and care settings are available?

Accepted Answer

HealthSquire supports a broad range of specialties including ICU, PACU, emergency, med-surg, step-down, labor and delivery, oncology, orthopedics, pediatrics, NICU, behavioral health, long-term care, memory care, rehabilitation, and outpatient care. Remote and telehealth roles in nursing supervision, case management, and clinical documentation are also available. The platform continues to expand specialty coverage based on facility demand.

Question 10

Is there a minimum number of shifts I must work?

Accepted Answer

No. HealthSquire imposes no minimums, no guaranteed hours, and no contractual shift obligations. You are an independent contractor and maintain complete flexibility over your availability and workload.

Question 11

What happens if a facility cancels a shift after I have accepted it?

Accepted Answer

If a facility cancels within a defined window before your shift start time, you may be entitled to a cancellation fee as outlined in the shift agreement. Cancellation policies vary by facility and are displayed on each shift posting before you accept. Our support team is available 24/7 to assist if a last-minute cancellation affects you.

Question 12

How are disputes or incidents handled?

Accepted Answer

Any dispute — whether related to payment, shift conditions, conduct, or other concerns — can be reported directly through the platform or via our 24/7 support line. Our team acknowledges all reports within one hour, initiates a formal investigation, and communicates resolution steps and outcomes. Every incident is documented and follow-up measures are taken to prevent recurrence. Clinicians can also flag facility concerns anonymously to our compliance team.

Question 13

In which states can I work through HealthSquire?

Accepted Answer

HealthSquire currently operates in 25+ cities with primary coverage across Texas and expanding markets. Our credentialing infrastructure supports real-time license verification across all US states, meaning that if you hold a valid license in a state where a facility is located, you may be eligible to work there. Multi-state Nurse Licensure Compact (NLC) licenses are recognized where applicable. Platform coverage continues to expand — check your dashboard for current active markets.

Question 14

Am I a W-2 employee or an independent contractor?

Accepted Answer

Clinicians who work shifts through HealthSquire are engaged as independent contractors (1099). You set your own hours, choose your assignments, and work across multiple facilities without direction from HealthSquire regarding how clinical duties are performed. As an independent contractor, you are responsible for managing your own tax obligations. We recommend consulting a tax professional regarding quarterly estimated payments and business expense deductions.

Question 15

How is my personal and professional information protected?

Accepted Answer

HealthSquire employs AES-256 encryption for all data at rest and TLS 1.3 for all data in transit. We are SOC 2 Type II certified, HIPAA compliant, and undergo annual third-party security audits and penetration testing. Access to your information is governed by strict role-based access controls, and we have maintained a zero-breach record since founding. Your profile data is never sold to third parties.

Question 16

How do I handle taxes as an independent contractor?

Accepted Answer

HealthSquire does not withhold federal, state, or local taxes from your earnings. As a 1099 independent contractor, you are responsible for tracking your income, making quarterly estimated tax payments to the IRS (and your state), and filing your annual return. You will receive a Form 1099-NEC for any calendar year in which you earn $600 or more through the platform. We recommend working with a tax advisor familiar with self-employed healthcare professionals.

Question 17

Can I pause or deactivate my account?

Accepted Answer

Yes. You can pause your availability at any time from your profile settings, which removes you from active matching without deleting your credentials or profile. If you wish to permanently close your account, you can submit a deletion request through the platform. Your verified credential record will be retained as required by applicable records retention laws before full deletion.

Question 18

How do I get started as a clinician?

Accepted Answer

Getting started takes less than 15 minutes. Register with your email address, complete your professional profile, upload your license and certification documents, and consent to a background check. Our credentialing team verifies your documents — typically within 24–48 hours — and once approved, your profile is live and you can begin browsing and accepting shifts immediately. Download the HealthSquire mobile app for real-time shift notifications and on-the-go management.

Question 19

How does HealthSquire work for facilities?

Accepted Answer

HealthSquire provides facilities with on-demand access to a pre-vetted pool of 45,000+ credentialed healthcare professionals. You post open shifts directly through your facility dashboard, specifying the role, specialty, hours, and rate. Our matching system instantly surfaces qualified, available clinicians and notifies them in real time. The average shift is filled in under 14 minutes. There are no contracts to negotiate, no agency representatives to coordinate with, and no staffing markups beyond our transparent platform fee.

Question 20

How quickly can I expect a shift to be filled?

Accepted Answer

Our platform average is 14 minutes from posting to confirmation — compared to 4–48 hours with traditional staffing agencies. High-demand specialties in active markets may fill even faster. For harder-to-fill specialties or last-minute coverage needs, our support team can assist with direct outreach to qualified professionals in your area. We maintain a 96% fill rate across all active markets.

Question 21

How are clinicians vetted before they can work at my facility?

Accepted Answer

Every clinician undergoes rigorous multi-layer screening before their profile is activated: real-time license verification against state licensing boards, certification validation, education confirmation, comprehensive criminal background check, sex offender registry screening, OIG and SAM exclusion database checks, government-issued photo ID verification, and right-to-work confirmation. License status is monitored on an ongoing basis — any expiration or new compliance event automatically suspends a clinician from accepting shifts until resolved.

Question 22

What credentials and certifications are verified?

Accepted Answer

We verify all state-issued clinical licenses (RN, LPN, NP, CNA, and applicable allied health licenses), required certifications (BLS, ACLS, PALS, NRP, and specialty-specific certifications), education credentials, and any facility-specific requirements you configure in your account. You can set mandatory credential requirements for each shift type, and only clinicians who meet every requirement will be presented as eligible candidates.

Question 23

What happens if a clinician does not show up for a confirmed shift?

Accepted Answer

In the event of a no-show, contact our 24/7 support line immediately and we will work to arrange emergency coverage as quickly as possible. The clinician's profile is flagged for review and a formal incident investigation is initiated. Clinicians with documented reliability issues are suspended from the platform. Facilities are not charged for shifts that are not worked, and our support team documents all incidents for your compliance records.

Question 24

How does billing and invoicing work?

Accepted Answer

Facilities are billed per shift upon completion. You receive itemized invoices for each confirmed and completed shift, including the clinician's hourly rate, shift duration, and platform fee. Billing summaries are available in your dashboard at any time. For enterprise accounts, we offer consolidated billing across all locations on a single monthly invoice, with customizable cost center coding for your finance team.

Question 25

What are the platform fees for facilities?

Accepted Answer

Standard facilities pay a 10–15% platform fee per shift, applied transparently on top of the clinician's hourly rate. Enterprise accounts with five or more locations qualify for volume-based pricing ranging from 10–14%, with rates decreasing as shift volume increases. There are no monthly subscription fees, setup fees, or cancellation fees. All fees are disclosed before any shift is confirmed.

Question 26

Can I build a preferred worker pool?

Accepted Answer

Yes. Facilities can favorite clinicians they have worked with and want to prioritize for future shifts. When you post a shift, favorited and previously worked clinicians are notified first before the broader pool. Over time, this allows you to build a reliable, familiar cohort of professionals who know your workflows, protocols, and culture — reducing orientation time and improving continuity of care.

Question 27

What is the cancellation policy for posted shifts?

Accepted Answer

You may cancel a posted shift before it has been accepted by a clinician at no charge. Once a clinician has confirmed a shift, cancellations within a specified window may incur a cancellation fee to compensate the clinician for reserved time. Cancellation windows and fee structures are displayed in your dashboard and are established as part of your facility agreement.

Question 28

Are volume discounts available for high-usage facilities?

Accepted Answer

Yes. Facilities that consistently post high shift volumes qualify for reduced platform fees. Enterprise accounts managing five or more locations receive custom volume pricing negotiated during onboarding. Facilities that commit to annual volume agreements may qualify for pre-paid rate structures with further discounts. Contact our enterprise team to discuss a custom proposal.

Question 29

Can I manage multiple facility locations from a single account?

Accepted Answer

Yes. Enterprise accounts support multi-location management from a single unified dashboard. Administrators can view, post, and manage shifts across all locations, configure location-specific credential requirements and pay rates, manage user roles and permissions by location, and access consolidated reporting and billing across the entire organization. Hierarchical permissions allow corporate-level oversight while giving location managers autonomy over day-to-day operations.

Question 30

Does HealthSquire integrate with our existing scheduling, HR, and EHR systems?

Accepted Answer

HealthSquire offers integration capabilities with leading workforce management, HR, and clinical systems. We support connections with major scheduling and workforce management platforms, HR information systems, and EHR environments through our API and pre-built connectors. Single sign-on (SSO) via SAML 2.0 is available for enterprise customers. Custom webhook configurations and API access are available for proprietary systems. Our implementation team handles integration setup and testing during enterprise onboarding.

Question 31

What compliance reporting and audit documentation is available?

Accepted Answer

Your facility dashboard includes comprehensive compliance reporting: credential verification records for every clinician who has worked at your facility, shift-level audit trails, incident reports, background check timestamps and outcomes, and license monitoring event logs. Reports can be exported in standard formats for compliance reviews or regulatory inspections. Enterprise accounts can schedule automated recurring compliance reports delivered directly to designated stakeholders.

Question 32

What liability coverage does HealthSquire provide?

Accepted Answer

HealthSquire maintains platform-level general liability and professional liability insurance. All clinicians working through the platform are required to carry their own professional liability (malpractice) coverage as a condition of account activation, and proof of current coverage is verified during credentialing and monitored for expiration. Specific liability terms, indemnification provisions, and insurance requirements are detailed in your facility service agreement.

Question 33

How does the Business Associate Agreement process work?

Accepted Answer

HealthSquire executes a Business Associate Agreement (BAA) with all facility partners as a standard part of onboarding. Our BAA template is available for review prior to signing and can be customized where required by your legal or compliance team. We maintain a 100% BAA compliance rate across all facility relationships. Enterprise customers may also request additional data processing agreements to address jurisdiction-specific regulatory requirements.

Question 34

What healthcare roles and specialties can I staff through HealthSquire?

Accepted Answer

HealthSquire supports staffing for registered nurses (RN), licensed practical nurses (LPN), nurse practitioners (NP), certified nursing assistants (CNA), and a growing roster of allied health professionals. Specialty coverage includes ICU, PACU, emergency, med-surg, step-down, OR, labor and delivery, pediatrics, NICU, oncology, behavioral health, long-term care, memory care, rehabilitation, and outpatient settings. Contact our team if you have a specialty staffing need not listed — we continuously expand our credentialed talent pool.

Question 35

What level of support does HealthSquire provide to facilities?

Accepted Answer

All facilities have access to our 24/7 support line for urgent shift coverage issues and operational questions. Standard accounts receive dedicated onboarding assistance and access to our help documentation. Enterprise accounts are assigned a named account manager who serves as your primary point of contact, conducts quarterly business reviews, and provides priority support with faster response time SLAs.

Question 36

How do I get started as a facility?

Accepted Answer

Getting started is straightforward. Register your organization, complete your facility profile with location and care setting details, configure credential requirements for the roles you need, and invite your staffing coordinators as platform users. Our onboarding team guides you through your first shift posting and answers questions about integrations, reporting, and enterprise features. Most facilities are posting their first shift within one business day of registration.

Question 37

Is HealthSquire HIPAA compliant?

Accepted Answer

Yes. HealthSquire is fully HIPAA compliant across all platform systems and operations. We execute Business Associate Agreements (BAAs) with all facility partners, maintain HIPAA-compliant infrastructure for all protected health information, enforce strict access controls and audit logging, and train all staff on HIPAA requirements. We have maintained a 100% BAA compliance rate and zero reportable data breaches since founding.

Question 38

What is HealthSquire's SOC 2 Type II status?

Accepted Answer

HealthSquire holds a current SOC 2 Type II certification covering the Security, Availability, and Confidentiality trust service criteria. Our most recent audit was completed in November 2024 by Prescient Assurance, an independent third-party audit firm. The SOC 2 Type II report is available to enterprise customers and prospective partners under a mutual non-disclosure agreement. We undergo annual audits to maintain continuous certification.

Question 39

How is data encrypted and protected?

Accepted Answer

All data stored on the platform is encrypted using AES-256 encryption. All data transmitted between your browser or mobile device and our servers is protected with TLS 1.3. Our infrastructure is subject to annual third-party penetration testing, and we maintain a formal vulnerability management program. Role-based access controls ensure that employees and systems only access data necessary for their function. We have maintained a zero-breach record since our founding.

Question 40

What states does HealthSquire currently operate in?

Accepted Answer

HealthSquire currently operates in 25+ cities with primary concentration in Texas markets including Dallas, Austin, Houston, and San Antonio, with active expansion into additional markets. Our credentialing infrastructure supports real-time license verification across all US states. Multi-state Nurse Licensure Compact (NLC) licenses are honored where applicable. Contact us if you are interested in a market not yet listed — expansion is prioritized based on demand from both facilities and clinicians.

Question 41

How is platform pricing determined?

Accepted Answer

HealthSquire charges a transparent platform fee — 10–15% for standard users — applied per completed shift. There are no monthly subscriptions, setup costs, or hidden fees. Enterprise facilities with multiple locations qualify for volume-based pricing. Clinicians using the optional Instant Pay feature pay a flat 2.5% fee on accelerated disbursements. All fees are disclosed upfront before any commitment is made.

Question 42

Is there a free trial or pilot program for facilities?

Accepted Answer

Facilities can register and explore the platform at no cost before posting their first shift. There are no upfront commitments, contracts, or subscription fees required to get started. Enterprise customers may qualify for a structured pilot program with dedicated onboarding support, performance benchmarking, and a defined evaluation period. Contact our enterprise team to discuss a tailored pilot arrangement.

Question 43

What are HealthSquire's data retention and deletion policies?

Accepted Answer

HealthSquire retains personal data for as long as necessary to provide our services and comply with applicable legal and regulatory obligations. Clinical credential records may be retained for minimum periods required by state healthcare regulations. You may request a copy of your personal data or submit a deletion request at any time through your account settings or by contacting our privacy team. Deletion requests are processed after verifying that no outstanding legal, compliance, or financial obligations remain.

Question 44

Is HealthSquire available on mobile devices?

Accepted Answer

Yes. HealthSquire offers a native mobile application for iOS and Android. Clinicians can receive real-time shift notifications, browse and accept shifts, manage their schedule, view earnings, and access their credential status from their mobile device. Facility administrators can also manage shift postings, review applicants, and access reporting from mobile. The platform is also fully responsive on mobile browsers.

Question 45

How do I contact HealthSquire support?

Accepted Answer

Our support team is available 24 hours a day, 7 days a week. You can reach us through the in-app messaging system, via the Help Center in your dashboard, or by calling our dedicated support line. Enterprise customers with assigned account managers can also reach their named contact directly for non-urgent matters. For compliance or privacy inquiries, use the dedicated channel in your account settings.

Question 46

How do I submit a complaint or report a concern?

Accepted Answer

Complaints and concerns can be submitted through the Report an Issue feature in your dashboard or by contacting our support team directly at any time. All submissions receive an acknowledgment within one hour, and a formal investigation is initiated within one business day. You will receive updates at each stage of the investigation and a final resolution communication. Clinicians may also submit anonymous reports to our compliance team.

Question 47

Does HealthSquire comply with GDPR and CCPA?

Accepted Answer

Yes. HealthSquire complies with the General Data Protection Regulation (GDPR) for users in applicable jurisdictions and with the California Consumer Privacy Act (CCPA) for California residents. These rights include the ability to access, correct, delete, or port your personal data, as well as to opt out of certain data uses. To exercise your rights under GDPR or CCPA, submit a request through your account settings or contact our privacy team directly.

Question 48

What is HealthSquire's worker classification model?

Accepted Answer

Clinicians who accept shifts through HealthSquire are engaged as independent contractors. They maintain autonomy over which shifts they accept, when they work, and at which facilities. HealthSquire does not supervise clinical practice, set work schedules, or provide employee benefits. This model is consistent with standard contingent workforce practices in the healthcare industry and is structured in compliance with applicable federal and state independent contractor regulations. Clinicians receive Form 1099-NEC for qualifying annual earnings.

Question 49

What accreditation or certifications does HealthSquire hold?

Accepted Answer

HealthSquire is SOC 2 Type II certified (most recent audit: November 2024, conducted by Prescient Assurance), HIPAA compliant with full BAA coverage across all facility partners, and operates in compliance with applicable state healthcare staffing regulations. Enterprise customers may request copies of compliance documentation under a mutual non-disclosure agreement.

Question 50

Can HealthSquire support Joint Commission or CMS compliance requirements?

Accepted Answer

Yes. Our credentialing and documentation infrastructure is designed to support Joint Commission and CMS compliance requirements. Credential records, background check documentation, license verification logs, and shift-level audit trails are all accessible and exportable from your facility dashboard. Our compliance team can work with your accreditation coordinators to map platform documentation to specific survey requirements. Enterprise customers receive dedicated compliance review support as part of their account management relationship.

Question 51

Does HealthSquire have a conflict of interest or referral policy?

Accepted Answer

HealthSquire does not accept referral fees, kickbacks, or commissions from third-party vendors in exchange for preferential placement or recommendations. Our matching algorithm surfaces clinicians based on qualifications, availability, and fit — not financial relationships. All platform fees are disclosed transparently, and we do not engage in practices that create undisclosed financial conflicts.

Answers to your
most important questions

For Clinicians

Still have questions?

Answers to yourmost important questions

For Clinicians

01How does HealthSquire work for clinicians?

02What types of shifts and assignments are available?

03What credentials and qualifications do I need to join?

04How does the credentialing and verification process work?

05How and when do I get paid?

06What percentage of the shift rate do I keep?

07Can I work at multiple facilities?

08Can I set my own schedule?

09What specialties and care settings are available?

10Is there a minimum number of shifts I must work?

11What happens if a facility cancels a shift after I have accepted it?

12How are disputes or incidents handled?

13In which states can I work through HealthSquire?

14Am I a W-2 employee or an independent contractor?

15How is my personal and professional information protected?

16How do I handle taxes as an independent contractor?

17Can I pause or deactivate my account?

18How do I get started as a clinician?

Still have questions?

Answers to your
most important questions